Shipping policy

Order Processing Time
All orders are processed within 24–72 hours after the order is placed. Processing times may vary during peak seasons, promotions, or public holidays.

Shipping Timeframes
Once dispatched, orders typically arrive within 6–15 business days, depending on the delivery location. Delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors beyond our control.

Shipping Locations
We currently ship within Australia.

Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.

Shipping Confirmation & Tracking
Where available, tracking details will be provided via email once the order has been shipped.

Delays
While we strive to meet delivery estimates, delays may occasionally occur. Retreat For Paws is not responsible for delays caused by shipping carriers or customs processes.

For return-related shipping information, please refer to our Refund & Return Policy.