Refund policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, the item must be:
- Unworn and unused
- In the same condition as received
- With original tags attached
- In the original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To request a return, please contact us at retreatforpaws@gmail.com.
Returns must be approved before items are sent back.
Approved returns should be sent to:
Retreat For Paws
PO Box 123
Cockburn WA 6164
Australia
Items returned without prior approval will not be accepted.
Return Shipping
Return shipping labels will be provided where applicable.
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–14 business days.
Original shipping charges are non-refundable, except in cases of defective or incorrect items.
Contact Us
If you have any questions about returns or refunds, please contact us at retreatforpaws@gmail.com